| HoundDog’s new Remote Support tool helping IT Support Companies and MSPs provide user assistance |
| 27 Février 2009 |
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HoundDog Technology has launched an easy, affordable Remote Support feature that helps IT Support Companies and Managed Service Providers (MSPs) take control of users’ desktops and resolve problems more quickly and at less cost, the company announced today. The new feature, which is free to all customers using HoundDog‘s Server Monitoring product on more than 10 devices, has received strong take-up during the first week of the release. Product Development Manager, Colin MacKenzie, said feedback from technicians had been very positive. “Once again we’ve strived to deliver an easier, more affordable tool for MSPs and IT Support Companies. Remote Support is accessed via the HoundDog DashBoard and uses secure, encrypted, outbound connections at either end, eliminating the need for VPNs, port forwarding or changes to the firewall. It doesn’t require Java plug-ins or Active X controls and it makes use of a very straight-forward, intuitive interface so it’s very easy for both IT Admin and the end-user,” he said. Phil Whitehead, Senior Engineer at Synergy Technology, found HoundDog’s Remote Support tool easy to use. “I carried out my first HoundDog Remote Support session using a USB mobile broadband connection. I was straight on and there was no messing, no waiting for sessions or session numbers, and no firewall issues,” he said. “I told all colleagues to get it on their systems right away,” he added. MacKenzie said the benefits of Remote Support to both HoundDog users and their clients are huge. “Our users can now use HoundDog for even more of their support needs. Not only can they use our other products like System & Network Monitoring and Asset Inventory Scanning to develop deep insights into what’s going on out at their Clients’ sites, but they can also now use our Remote Support feature to get their Clients back up and running faster, without having to resort to a more expensive and less integrated third-party remote support system. It’s a far more convenient – and far less expensive – way to resolve customer issues.” Contact us for more information on HoundDog’s Remote Support Solutions. About HoundDog TechnologyHoundDog Technology delivers an award-winning suite of products to over 1,500 IT Support Companies and Managed Service Providers (MSPs) looking to take better care of their clients at less cost. By focusing on the essentials, HoundDog delivers key functionality like real time systems monitoring, automated daily health checks, asset tracking, patch management and own brand client reporting in just ten minutes at a fraction of the cost of other more complicated and expensive systems. The HoundDog system is deployed at over 20,000 small businesses world-wide. Company headquarters are located in Dundee, Scotland with additional offices across Europe and North America. HoundDog Technology was recently selected as Best MSP solution at Gartner Group's IT Channel Vision Awards, received 5 out of 5 Tech Stars from Channel Reseller News’ and was short listed by CRN for their Software Vendor of the Year award along with Microsoft, VMware and Oracle. - ENDS - For further information contact: |
