Remote SupportHoundDog has two great remote support solutions to help you deliver superior service to your clients at less cost:
Easily accessed through your DashBoard, you can start solving issues on servers and workstations as soon as they arise without having to leave your desk. You’ll get clients back up and running faster and reduce your ‘truck rolls’ - cutting back the number of onsite visits you need to make, saving you time and money. Remote Support for User AssistanceTake control of users’ desktops with HoundDog’s Remote Support for User Assistance and provide the ultimate in customer care. Brand the end-user interface as your own, and impress clients and prospects with your Remote Support tool that gets them back on the job sooner.
Just another way that HoundDog helps keep things simple, you can enjoy the convenience of downloading our Remote Support for User Assistance programs (the Agent and Viewer) direct from your DashBoard. There’s no need to purchase another tool, which means you can keep your costs low and simplify your vendor relationships. We’ve also eliminated the need for 3rd party software so unlike some tools, HoundDog’s Remote Support for User Assistance does not require Java plug-ins or Active X controls, making it hassle-free, robust and reliable. HoundDog’s Remote Support for User Assistance tool uses secure, encrypted, outbound connections for both machines eliminating the need for VPN, port forwarding or changes to the firewall so your clients can be easily reassured their systems will always be safe. And for added reassurance, either party is able to cancel the support session at any time. With HoundDog’s Remote Support for User Assistance you can easily add a personal touch to your IT support offering by assisting desktop users. Contact us for more information on how to get going. Remote Server Management with Remote Desktop Connection (RDC)At HoundDog, we like easy, affordable and risk-free, so for remotely managing servers we've elected to integrate with well-accepted, easy and affordable industry standard tools including Terminal Services, VNC and NetSupport Manager.
With just a few seconds and fewer mouse clicks, you can start administering your clients' servers straight from your HoundDog DashBoard. As an added security enhancement many HoundDog users restrict access to customer servers by locking down terminal services sessions by IP address, or using non-standard ports. It doubles as a ‘peace of mind’ assurance to customers that their systems are safe. HoundDog’s RDC shortcut makes it easier for you to integrate your IT tools and deliver Remote Server Management from one central location. Contact us to see how HoundDog users are establishing easy, affordable - yet secure - access to their clients’ systems. |
